Terms & Conditions
Returns and refunds
Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.greenpoint.co.nz , by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
You can generally expect your flowers to last from 7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:
1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning
If you feel the flowers have not lasted for at least five days let us know within this time by calling (09)360 1744. Once we are confident that they have been cared for as recommended, we will happily replace the flowers.
Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.
We are always available on (09)360 1744 to answer any of your concerns or questions regarding the care of your flowers.
Information on this Website
Copyright in all information, material, content (including rights in text, graphics, photography, arrangement and design) that is displayed, or available on the Website belongs to Greenpoint or is used by us with the permission of the owner.
Nothing in these Terms constitutes a transfer or licence of any of our intellectual property rights, including any intellectual property rights that we have in and to the information, material or content that is displayed or available on the Website.
We will make every effort to ensure the information on the site is accurate but do not make any guarantee that the information will be current, accurate or complete when you access it.
Suspending or cancelling your subscription
If you wish to change your subscription, please contact our Customer Service team. You can suspend or cancel a subscription at any time by giving no less than 36 hours notice before any nominated delivery date within your subscription plan. Provided you have given us the specified notice, the suspension or cancellation will take effect without charge. In such circumstances, if your card has already been billed we will issue a full refund. Where notice is received after that time and we have been unable to make the requested changes, please note you will still receive and be charged for your next delivery (as we will have already started cutting your flowers), but your suspension instruction will only take effect for the number of times you select unless a cancellation request is received.